Frequently Asked Questions at Cleaning Agency Ltd

faq

Cleaning Agency Ltd is an established cleaning company that has years of experience in providing professional cleaning services to our clients. We always aim for client satisfaction in order to retain our customers.

Our set of frequently asked questions is designed to offer basic answers to questions that many clients often ask. These questions will help you get answers to basic concepts regarding the company’s operations.

Here is a list of Frequently Asked Questions that our clients have:

Can I specify the day the cleaner comes?

 
Our Cleaning Agency makes every effort to meet the requirements of prospective clients.

In most cases it is possible to specify the day your cleaner attends.

Do I pay the cleaners?

You pay the cleaner the fee arranged by yourself and our office. The cleaner should be paid direct in cash or cheque at £9.00 an hour at the end of each session worked. Company commission is £4.00 an hour which is payable by the client monthly by standing order or cheque.

Any tips or bonuses are paid directly to the cleaner.

Do I receive the same cleaner each week?

Yes.

We understand that it is preferable to have the same cleaner every week and under normal circumstances this is the case.

Do you have insurance?

 
Our Cleaning Agency arranges appropriate insurance for all the cleaners.
You will be covered for damage to your property while the cleaners work in your house.

Do you offer an hour a day cleaning?

No.

Our policy is a two and half hour minimum per visit, this is to ensure that travel and other expenses remain in proportion to the cleaners’ wages.

Do you offer monthly cleaning service?

Yes.

Our Cleaning Agency can arrange for a cleaner to attend as often as you like. But we cannot guarantee that it will always be the same cleaner that attends.

How do you guarantee reliability and honesty?

At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that the cleaners operate in a reliable and honest manner.

We also check the references that are provided to ensure that the cleaners have a proven employment record.

How do you vet your cleaners?

Cleaning Agency Ltd vets prospective cleaners in the following areas;

  1. Immigration Status
  2. Proof of identity and home address
  3. Past work history and references
  4. General personality suitability
  5. Initial test on common cleaning tasks

As you can see we do a lot of work before we allow one of the cleaners into your home.

How long will it take you to find me a cleaner?

 
Our Cleaning Agencys endeavours to meet all requests as soon as possible and we will respond to all queries within 24 hours.

Time, location and work-load all have an influence on the ability to introduce a cleaner but in most cases we will have someone available within 7 days.

I would like to book your services, what happens now?

Either call us on 020 3006 2094 or complete our ‘Book A Cleaner‘ form.

We will contact you within 24 hours to discuss arrangements.

If I move to a new location can you still provide me with a cleaner?

Yes.

As long as you are within the M25 area.

What happens if the cleaner lets me down and I am not happy with the service?

Our Cleaning Agency considers every client as a valuable customer. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied, but occasionally things happen beyond our control and we may have to substitute your cleaner, temporarily or permanently.

Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.

What kind of cleaning jobs can the cleaners do?

The cleaners will do most types of cleaning including;

  • Vacuuming
  • Polishing
  • Dusting
  • Cleaning Kitchens & Bathrooms

If you have a specific requirement please email or call the office and we can discuss it with you in detail.

What range of cleaning services do you provide?

All the cleaners are fully insured should the worst happen. They provide comprehensive cleaning services at your convenience. At times to suit you, as often as you like.

As well as cleaning we offer:

  • Washing & Ironing
  • Carpet Cleaning
  • Upholstery Cleaning
  • Party Help
  • After Party Help
  • Window Cleaning
  • Spring Cleaning

The cleaners can cook your meals, serve cocktails and canape’s at parties. Apart from private and residential properties we clean restaurants, churches, offices, film studios, office buildings for private clients and property management companies and estate agents.

Who caters for the cleaners transport?

The cleaners use their own transportation to make their appointments.

For more inquiries, you are welcome to call our cleaning agency on 020 3006 2094. Our support staff is ready to offer any assistance regarding your queries.

 


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Author: Tania Ivanova