Frequently Asked Questions at Cleaning Agency Ltd
Cleaning Agency Ltd is an established cleaning company that has years of experience in providing professional cleaning services to our clients. We always aim for client satisfaction in order to retain our customers.
Our set of frequently asked questions is designed to offer basic answers to questions that many clients often ask. These questions will help you get answers to basic concepts regarding the company’s operations.
Here is a list of Frequently Asked Questions that our clients have:
Our Cleaning Agency makes every effort to meet the requirements of prospective clients.
In most cases it is possible to specify the day your cleaner attends.
You pay the cleaner the fee arranged by yourself and our office. The cleaner should be paid direct in cash or cheque at £9.00 an hour at the end of each session worked. Company commission is £4.00 an hour which is payable by the client monthly by standing order or cheque.
Any tips or bonuses are paid directly to the cleaner.
We understand that it is preferable to have the same cleaner every week and under normal circumstances this is the case.
Our Cleaning Agency arranges appropriate insurance for all the cleaners.
You will be covered for damage to your property while the cleaners work in your house.
Our policy is a two and half hour minimum per visit, this is to ensure that travel and other expenses remain in proportion to the cleaners’ wages.
Our Cleaning Agency can arrange for a cleaner to attend as often as you like. But we cannot guarantee that it will always be the same cleaner that attends.
At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that the cleaners operate in a reliable and honest manner.
We also check the references that are provided to ensure that the cleaners have a proven employment record.
Cleaning Agency Ltd vets prospective cleaners in the following areas;
- Immigration Status
- Proof of identity and home address
- Past work history and references
- General personality suitability
- Initial test on common cleaning tasks
As you can see we do a lot of work before we allow one of the cleaners into your home.
Our Cleaning Agencys endeavours to meet all requests as soon as possible and we will respond to all queries within 24 hours.
Time, location and work-load all have an influence on the ability to introduce a cleaner but in most cases we will have someone available within 7 days.
Either call us on 020 3907 7260 or complete our ‘Book A Cleaner‘ form.
We will contact you within 24 hours to discuss arrangements.
As long as you are within the M25 area.
Our Cleaning Agency considers every client as a valuable customer. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied, but occasionally things happen beyond our control and we may have to substitute your cleaner, temporarily or permanently.
Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.
The cleaners will do most types of cleaning including;
- Cleaning Kitchens & Bathrooms
If you have a specific requirement please email or call the office and we can discuss it with you in detail.
All the cleaners are fully insured should the worst happen. They provide comprehensive cleaning services at your convenience. At times to suit you, as often as you like.
As well as cleaning we offer:
- Washing & Ironing
- Carpet Cleaning
- Upholstery Cleaning
- Party Help
- After Party Help
- Window Cleaning
- Spring Cleaning
The cleaners can cook your meals, serve cocktails and canape’s at parties. Apart from private and residential properties we clean restaurants, churches, offices, film studios, office buildings for private clients and property management companies and estate agents.
The cleaners use their own transportation to make their appointments.
“I’m very happy with the service. My cleaners have all been excellent and the admin team are good at advising of any absences or changes.”
“Very good, professional, friendly service. Has a little something extra when compared to previous services we have used. Very impressed.”
“Living in a two bedroom flat, two bathroom flat, I found that having someone come over once every two weeks has helped to keep the place clean and spotless. My cleaner (Krasimira) is friendly and efficient. Mopping, vacuuming, dusting, ironing, shower cleaning, steel polishing, sheet changes – the list of tasks she performs really helps keep my flat looking exactly the same as when it was newly re decorated (over a year ago now). I would highly recommend this service to anyone who is busy and is looking to keep on top of all those household tasks that can build up over time.”
“I had no problems with the cleaners and the customer support. All were very polite and professionally”.
“The company is really extremely good! I used to get regular domestic cleaning and I wanted your company to do my last end- of- tenancy cleaning as I am moving in another country now. It was delight to have you by my side for so long!“
“Cleaner Diana Yurieva is very happy with cleaner – she does an amazing job”,
“The cleaners were incredible and did an amazing job. They worked very hard and followed my directions very well. I would absolutely use you again, and would be willing to recommend you to all my friends. It was a very easy practice – thank you! “
“The cleaning company is great, your cleaners are very good, too!“
“Thank you, it’s purely a financial reason. Please let me know what i would owe to honour my notice period. The running of the agency is perfectly fine.”
“Everything was perfect, brilliant, no problems.“
“Svetla is an excellent cleaner. I would certainly recommend her to- she is always professional, on time and delivers. I am happy with her and have used her services for some years. 5 Stars!”
“I left lots of ironing and I’m sure the lady did 3 hours worth. It was excellent to get service at little notice and it was very supportive for me, going on holiday the next day.”
“Yes we are very happy with Dora who came yesterday. I understand she will be our permanent cleaner now.”
“Very happy – would be great if cleaners could understand English a bit better. But it has been possible to manage, so all ok.”
“I did send an email yesterday evening; we were very happy with the cleaning, the cleaner did an excellent job.
Thank you for arranging this new cleaner, and ensuring everything was completed to a good standard.”
“Yes, this was fine. I’m happy with this cleaner.”
“She’s been absolutely fantastic and is so smiley and friendly – I’m genuinely very sad about it 🙁
Many thanks and do tell Diana I think she’s been fantastic and I’m very said to part ways :(“
“Yes we were very happy with the cleaner who came on Monday.”
“Thank you for the replacement cleaner, she worked very hard and she met all my cleaning requirements.”
“Both myself and my wife love our cleaner Tsvetana. She does an excellent job at cleaning, is polite and always has a smile on her face. She could be a little more punctual sometimes, but we all have our flaws. She is highly regarded in our family.”
“We’re very pleased with the lady who comes every fortnight to keep our place neat and tidy. She is punctual, polite and very dedicated; she does not cut corners and many times does that little extra which pleases us oldsters no end. Thank you. We would be glad to recommend her anytime to anyone.”
“Yes, she did a great job.”
“The cleaner did a good job”
“It was really simple to organise the booking over the phone. I’m very amazed as could fit in a cleaner when asked for with only two days notice. I was very pleased by the standard of cleaning. It was a very proficient job and I was very pleased!”
“The cleaning operative was brilliant. Lady I had, worked extremely hard and my flat looks very spotless and fresh now. Thank you! The customer support was very excellent, too. “
“Thanks for your email, I met Dani yesterday she seemed nice .She was punctual and her cleaning was of a good standard.”
“My cleaning lady turned up early and was cleaning very well and with speed. She even had another extra 20 minutes spare to ask me if I wanted anything done in particular. It was pleasant and proficient. She knew precisely what to do and just got on with it. I would definitely you’re your company again if your cleaners are as good as the one that I got! “
“I had no problems with the cleaners and the customer support. All were very polite and professionally”
“I’m very pleased with the cleaning service Tsvetomira provides.”