Refund Policy at Cleaning Agency Ltd

Refund Policy at Cleaning Agency Ltd

Cleaning Agency Ltd is open for complaints and claims from clients. However, we stand firm that we should be informed about such claims and complaints within 24 hours after the completion of the cleaning service. Once we decide that these claims are reality-based, we will send back our team of cleaners to redo the cleaning task to the satisfaction of the client. We do not provide refunds of any sort. Whether or not the client allows us to send back our cleaners to complete their job, without charges, Cleaning Agency Ltd reserves its right to not honor any refund to clients.

Refund Policy In The Event Of Service Rescheduling and Cancellations

Once booking is made, the client will be required to pay 50% of the quoted fee for the entire service, and the other 50% will be paid right after the cleaning session. On instances when a client wants to reschedule a booked cleaning service, he should provide the company with a 24-hour notice. If the company is not notified in time, we will not give refunds of any sort on the deposit the client has already paid in advance.

In cases of cancelling a service, the company still implements the rule of no refund, which should be strictly followed by all clients. The client is given 14 days to cancel a booked cleaning service. Beyond such grace period, the client may be charged cancellation fees due to late notification. We reserve the right to charge a cancellation fee that may reach up to 50% of the total quoted price.

Please contact our customer service at 020 3907 7260 for more information about our rules, terms and conditions.