Terms and Conditions at Cleaning Agency Ltd
Cleaning Agency Ltd agrees to perform the work specified by the Client in a professional manner.
We reserve the right to make changes to any part of these Terms and Conditions without notice. By ordering our cleaning services via telephone, e-mail, fax or website the client is agreeing to be bound by the Company Terms and Conditions of Service.
The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.
Cleaning Agency Ltd will provide all cleaning material and equipment on request. Please note that this may be subject to a surcharge.
In accordance with legal advice obtained, you are strictly warned to refrain from placing any negative reviews on any social networking sites in the public forum, alternatively we will have no choice but to also pass the matter to our solicitors in regards to pursuing the issue of defamation.
We trust that we have made our position abundantly clear and reserve the right to recover any interest accrued and legal costs if necessary.
We offer a regular domestic cleaning service at the rate of £15 per hour, on condition that the client engages the cleaner for sessions for a minimum of two and a half hours at least once a week, for a period of not less than six months.
For the clients who don’t wish to sign a contract in advance, our domestic cleaning company.
The first cleaning session is charged at £14.00 rate with £4.00 credit to the client in respect of further cleaning. When the client signs the contract, the cleaning session will be charged at £15 rate on weekly basis.
One Off Cleaning
- The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.
- In the event that the client is not satisfied with the standard of work, he/she should contact the company not more than 24 hours after the completion of the service. Unless a good reason is given for late notification of any complaint, we will not consider any complaints which are notified after such period of 24 hours.
- In the event of a complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.
- When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment details over the phone. As soon as this information has been submitted the Client will be sent an e-mail confirmation one working day before the cleaning session in respect of the Company’s Terms and Conditions. The Client accepts these Terms and Conditions unless s/he contacts the Company before the cleaning session has started.
Our domestic cleaning company is insured by the full public and employer’s liability cover. The cleaners have full public liability insurance.
In case of a complaint, we require to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.
Carpet Cleaning Services
We will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.
End of Tenancy Cleaning Services
The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets, washing up or laundry. The property must be vacated.
Cancellation – All Services
The Client may cancel/re-schedule a service by giving at least 24 hours notice. If we are not notified in time, no refund will be offered on any deposit paid in advance. The Company reserves the right to charge a cancellation fee of up to 50% of the quoted price for the booked service. The cancellation notice period for contracted regular cleaning is 1 month.
A minimum deposit of 50% of the quoted price may be payable at the time of booking. In the event of such deposit having been paid, the remaining balance should be paid upon completion of the specified work.
Our main goals include providing our clients with “first-class” services and preserving our name as a company which is both professional and noteworthy.
As a company, dedicated to achieving these objectives, we are obliged to ensure strict compliance with our terms and conditions. Please note that for training and monitoring purposes, telephone calls may be recorded.
All of our operatives are instructed to take photographs of specific areas in the client’s property, which will serve as evidence of how they carried out the job. These changes will ensure that we, as a company, continue to improve our services.
For a copy of our full Terms & Conditions of Cleaning Service, please contact our office.
“I’m very happy with the service. My cleaners have all been excellent and the admin team are good at advising of any absences or changes.”
“Very good, professional, friendly service. Has a little something extra when compared to previous services we have used. Very impressed.”
“Living in a two bedroom flat, two bathroom flat, I found that having someone come over once every two weeks has helped to keep the place clean and spotless. My cleaner (Krasimira) is friendly and efficient. Mopping, vacuuming, dusting, ironing, shower cleaning, steel polishing, sheet changes – the list of tasks she performs really helps keep my flat looking exactly the same as when it was newly re decorated (over a year ago now). I would highly recommend this service to anyone who is busy and is looking to keep on top of all those household tasks that can build up over time.”
“I had no problems with the cleaners and the customer support. All were very polite and professionally”.
“The company is really extremely good! I used to get regular domestic cleaning and I wanted your company to do my last end- of- tenancy cleaning as I am moving in another country now. It was delight to have you by my side for so long!“
“Cleaner Diana Yurieva is very happy with cleaner – she does an amazing job”,
“The cleaners were incredible and did an amazing job. They worked very hard and followed my directions very well. I would absolutely use you again, and would be willing to recommend you to all my friends. It was a very easy practice – thank you! “
“The cleaning company is great, your cleaners are very good, too!“
“Thank you, it’s purely a financial reason. Please let me know what i would owe to honour my notice period. The running of the agency is perfectly fine.”
“Everything was perfect, brilliant, no problems.“
“Svetla is an excellent cleaner. I would certainly recommend her to- she is always professional, on time and delivers. I am happy with her and have used her services for some years. 5 Stars!”
“I left lots of ironing and I’m sure the lady did 3 hours worth. It was excellent to get service at little notice and it was very supportive for me, going on holiday the next day.”
“Yes we are very happy with Dora who came yesterday. I understand she will be our permanent cleaner now.”
“Very happy – would be great if cleaners could understand English a bit better. But it has been possible to manage, so all ok.”
“I did send an email yesterday evening; we were very happy with the cleaning, the cleaner did an excellent job.
Thank you for arranging this new cleaner, and ensuring everything was completed to a good standard.”
“Yes, this was fine. I’m happy with this cleaner.”
“She’s been absolutely fantastic and is so smiley and friendly – I’m genuinely very sad about it 🙁
Many thanks and do tell Diana I think she’s been fantastic and I’m very said to part ways :(”
“Yes we were very happy with the cleaner who came on Monday.”
“Thank you for the replacement cleaner, she worked very hard and she met all my cleaning requirements.”
“Both myself and my wife love our cleaner Tsvetana. She does an excellent job at cleaning, is polite and always has a smile on her face. She could be a little more punctual sometimes, but we all have our flaws. She is highly regarded in our family.”
“We’re very pleased with the lady who comes every fortnight to keep our place neat and tidy. She is punctual, polite and very dedicated; she does not cut corners and many times does that little extra which pleases us oldsters no end. Thank you. We would be glad to recommend her anytime to anyone.”
“Yes, she did a great job.”
“The cleaner did a good job”
“It was really simple to organise the booking over the phone. I’m very amazed as could fit in a cleaner when asked for with only two days notice. I was very pleased by the standard of cleaning. It was a very proficient job and I was very pleased!”
“The cleaning operative was brilliant. Lady I had, worked extremely hard and my flat looks very spotless and fresh now. Thank you! The customer support was very excellent, too. “
“Thanks for your email, I met Dani yesterday she seemed nice .She was punctual and her cleaning was of a good standard.”
“My cleaning lady turned up early and was cleaning very well and with speed. She even had another extra 20 minutes spare to ask me if I wanted anything done in particular. It was pleasant and proficient. She knew precisely what to do and just got on with it. I would definitely you’re your company again if your cleaners are as good as the one that I got! “
“I had no problems with the cleaners and the customer support. All were very polite and professionally”
“I’m very pleased with the cleaning service Tsvetomira provides.”